Client profile

Deakin University is Australia’s eight largest university, employing over 4,200 staff and with over 53,000 students enrolled across their four campuses in Victoria and the cloud (online).

Deakin see their campuses as cities in microcosm, with ebbs and flows of people throughout the day and night. The environmental and social impacts of the campuses are considerable and the University is very conscious of this challenge, in particular around energy, transport, waste and water.

Business Challenge

In 2015 Deakin University went to market in search of a software based solution that would help them achieve their sustainability measurement and reporting aspirations, that is, to focus on ‘what matters most’ across their environmental, financial and social sustainability performance.

In particular, the chosen solution needed to:

  • Provide a framework to more effectively collect and monitor resource and utility data across their four campuses, specifically providing greater transparency on utility consumption and costs for the facilities, sustainability and finance teams.
  • Streamline the time dedicated to NGER and TEFMA (Tertiary Education Facilities Management) reporting.
  • Provide an interface that could drive greater engagement with staff about sustainability data, and the actionable insights that were generated.
  • Have the capability to share key data with students through a dedicated interface in the long-term.

Description of solution

Following a competitive selection process, Deakin University signed a multi-year licence for CCAP Integrated.

As part of the on-boarding process, Kinesis undertook a detailed meter mapping process with Deakin to ensure their data was accurately captured and aligned to appropriate departments. This process was highly valued by Deakin, as it consolidated information and created a single source of truth about metering that could be shared between areas. 

Following the configuration of the tool, Kinesis led several training sessions to engage stakeholders across Facility Management, Finance, and Sustainability. Kinesis also provided key strategic support during reporting season, particularly in relation to the NGER submission.  

Kinesis is now working with Deakin to deliver a custom report for TEFMA submissions as well as consulting on a sub-meter strategy in order to get a better picture of detailed operational building performance.


Since the implementation of the tool, Deakin University has been able to establish an emissions baseline from which they have developed a detailed Carbon Management Strategy. Engagement with sustainability data has increased significantly across Facility Managers and Service Providers, and data is now trusted as CCAP provides a ‘single source of truth that can be relied upon.

The access to data via any device has also been highly praised by the University, with staff now able to access reports about resource consumption or emissions at any time. Most significantly, the time and resources required to compete regulatory and voluntary reporting requirements has reduced significantly.

CCAP was an amazing tool for collecting the data for our 2015/16 NGER submission and has cut our process from literally weeks to hours. It enabled me to focus on the data integrity far more than has been done in the past and the bill explorer / data completeness feature was really great for this.
The ‘one-touch’ NGER report worked beautifully and made collating the data and entering it into EERS a breeze. Also, I have been able to align the NGER entity names in CCAP to the EERS system, so this makes it really easy to understand our facility structure.
The ease and simplicity that CCAP provides in the compliance reporting space enables us to now spend much more time looking at our data for other purposes, and generating genuine actionable insights. This was especially true when writing our Carbon Management Strategy and also our 2015 GRI sustainability report.
— Michael Gibbs – Organisational Sustainability Officer Deakin University